Refunds

• No refunds will be made after payment is completed. All sales are final and non-refundable, non-transferrable, non-exchangeable.

 

Bad Weather Policy for Outdoor courts

• PAS and your coach reserve the right to cancel or postpone the tennis lesson during bad weather conditions, for safety reasons.

• If bad weather looks imminent prior to your class, you may liaise with your coach to discuss. If it is agreed between you and your coach that the weather will not hold, you can cancel and reschedule the class.

  • There will be no lesson fee charged for if the cancellation occurs more than 1 hour prior to the lesson.

  • ​There will be a 0.5 hour lesson fee charge if the cancellation occurs within 1 hour of the lesson start time.​

• If rain occurs after the lesson has started, full lesson fee will be charged

You are deemed to have accepted this policy upon agreeing to have lessons conducted at outdoor venues

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Attendance and Makeup Policy

• For Private classes, you are required to inform your pickleball coach and the PAS Admin at least 72 hours before the lesson should you wish to postpone your lesson. However, you will have to forfeit the court fee and booking fee, if any, regardless of the cancellation reason.

• Rescheduling or cancellations less than 72 hours will be charged 100% of the lesson fee + court fee + booking fee, regardless of cancellation reason.

• For cancellations of lessons held at public courts, you will still have to make the necessary reimbursements as stated above, even if we repurpose the court for other students' lessons. You are not guaranteed entitlement of the court usage for your own casual play, but may be offered to by PAS as an act of goodwill on a case-by-case basis (the same time slot for casual play is not guaranteed as well).

• The cancellation made by the client is only permitted up to a maximum of once in each 4 hours package, or twice in each 10 hours package. Any additional cancellations, regardless of the duration of prior notice, will be chargeable 100%, regardless of cancellation reason.

• For Open Group classes, there will be no compensation or make-up lessons regardless of the reason. A replacement may be sent in your place if you are unable to come due to medical reasons or emergencies.

• Lost time due to the student’s tardiness will not be compensated or replaced.

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Private Lessons Package Expiration Dates

• You are expected to commit to consecutive weekly private lessons upon commencement.

• A 4hrs package expires within a maximum of 5 weeks, and a 10hrs package expires within a maximum of 12 weeks.